Shipping policy

Processing and Delivery Times

We process orders within a period of 20 min from payment confirmation. Delivery times may vary based on location and product availability. 

Shipping Costs and Methods

Shipping costs will be calculated during the checkout process based on the delivery location and order weight. We offer various shipping methods to suit your needs, including standard, express, among others.

Delivery and Receipt

Deliveries will be made to the address provided at the time of purchase. Please ensure the correct shipping information to avoid delays. It is the customer's responsibility to be available to receive the order at the specified address. If absent, we will follow the standard delivery procedure or leave a notice to arrange a new delivery.

Order Tracking

We will provide a tracking number once the order is dispatched. You can track your shipment through our website or the shipping company used.

International Orders

For international shipments, please note that additional taxes, duties, or customs charges may apply according to local regulations. These charges are the customer's responsibility.

Shipping Claims

If there's any issue with your shipment, contact us within 1 hour of delivery so we can resolve the situation promptly.

Shipping Restrictions

Due to restrictions in certain locations or weather conditions, we may not be able to deliver to certain areas. In such cases, we'll inform you promptly and proceed with available options.